Managing contracts for international and domestic portfolios at Northrop Grumman. Overseeing agreements with U.S. DoD and foreign customers while ensuring successful contract execution.
About the role
- Mediation Administrator applying analytical skills to manage mediation cases in Dispute Resolution Services. Collaborating with stakeholders and providing essential case administration and support to improve mediation processes.
Responsibilities
- Provides case administration of both arbitration converted cases and cases in which the parties agree to mediate first.
- Determine mediating parties, assess fees, and negotiate conditions to mediate.
- Independently answer questions about the mediation process and make decisions about eligibility of requests.
- Conduct regular solicitation of the parties in active arbitration cases through a variety of outreach methods to introduce the mediation alternative.
- Use reports to recognize filing trends and identify multiple party cases.
- Monthly, determine cases nearing arbitration final hearing dates to encourage mediation.
- Market special mediation programs such as Mediation Settlement Month.
- Communicate with frequent users of our forum to encourage mediation on a regular basis.
- Report monthly statistical information on mediation activity in the regions using a shared Department database.
- Maintain this information in a shared Department database and send monthly updates to DRS Infrastructure for purposes of reporting statistics on our external website.
- Provide excellent customer service, and responds to customer complaints orally and in writing.
- Attend mediation hearings to assist mediators and parties.
- Independently respond to inquiries from DRS management, attorneys, DRS staff, neutrals, and parties regarding issues surrounding the mediation process, complaints, or procedural problems.
- Prepare reports on mediation and special programs for DRS management, NAMC, and DRS Board.
- Evaluate mediators and, if needed, make recommendations to remove mediators from roster.
- Serve as Department liaison with the Finance, Corporate Communication, DR Technology, Case Administration, and Neutral Management departments to coordinate services as needed.
- Assist in ensuring uniform and consistent administrative policies and excellent customer services by analyzing customer service surveys, and reviewing administrative management reports.
- Initiate disciplinary referrals.
- Demonstration of FINRA’s values.
- Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
Requirements
- Bachelor’s degree and four (4) years of related experience or equivalent combination of education and experience; JD strongly preferred.
- Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
- Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
- Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
- Must function effectively in a team environment and work with others to meet deadlines.
- Strong communication, time management, organizational and attention to detail skills.
- Ability to demonstrate discretion and sound judgment, due to the confidential nature of the work.
- Strong leadership skills required.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Accidental death and dismemberment insurance
- Supplemental life insurance
- Short- and long-term disability insurance
- Long-term care insurance
- Business travel accident insurance
- Legal insurance
- 401(k) plan with company match
- FINRA-funded retirement contribution
- Tuition reimbursement
- Commuter benefits
- Adoption assistance
- Backup family care
- Surrogacy benefits
- Employee assistance programs
- Wellness programs
- Generous time-off program (15 days of paid time off, 5 personal days, and 9 sick days)
- Two volunteer service days
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