Technical Expert responsible for managing CM and Intune systems at Atos. Key duties include device management, application deployment, and security compliance support.
About the role
- Case Administrator managing arbitration cases for FINRA, ensuring timely and accurate case activities and providing customer service. Collaborates with arbitrators and parties throughout the dispute resolution process.
Responsibilities
- Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately
- Utilizes the ODR Portal and internal docket management programs
- Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case
- Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests
- Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations
- Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance
- Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance
- Answers parties’ pre and post award inquiries orally and in writing
- Provides excellent customer service, and responds to customer complaints orally and in writing
- Attends hearings when necessary to observe arbitrators and fairness of the proceedings
- Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance
- Closes cases by award in a timely manner and ensures that they are closed with financial accuracy
- Evaluates arbitrator performance
- Monitors post-award litigation
- Initiates disciplinary referrals
- Demonstration of FINRA’s values
- Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity
Requirements
- Bachelor's degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred
- Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
- Strong knowledge of electronic docket management programs and web-based Portal systems a plus
- Excellent customer service, interpersonal, and written and verbal communication skills required
- Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints
- Must function effectively in a team environment and work with others to meet deadlines
- Strong work ethic, positive attitude, and professional demeanor
- Strong communication, time management, organizational and attention to detail skills
- Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work
- Strong leadership skills required
Benefits
- Comprehensive health, dental and vision insurance
- Basic life, accidental death and dismemberment insurance
- Supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Business travel accident insurance
- Long-term care insurance
- Tuition reimbursement
- Commuter benefits
- Adoption assistance
- Backup family care
- Surrogacy benefits
- Employee assistance programs
- Wellness programs
- 15 days of paid time off, 5 personal days, and 9 sick days
- 2 volunteer service days
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