Lead Media Operations team at pilot Hamburg, preparing and controlling online campaigns. Driving innovation and team development in digital media strategies with a focus on effective campaign management.
About the role
- Operations Engineer maintaining IT systems and security for corporate technology at Field Nation. Collaborating with teams to improve processes and support scalable IT operations in a hybrid environment.
Responsibilities
- Monitor and maintain the health and availability of IT systems, applications, conferencing equipment, and networks.
- Work with corporate computer system management software (Addigy, SureMDM) to perform routine maintenance tasks, including monitoring computer system updates and patching.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Respond to and resolve help desk tickets promptly.
- Collaborate with other BD Corporate IT staff to implement and support new IT projects.
- Support and help administer corporate applications such as Microsoft 365, Google Workspace, Zoom, Okta, and Slack.
- Ensure security best practices and policies are followed in all operations.
- Prepare corporate computer systems for deployment to staff and follow lifecycle policies when corporate computer systems come out of service.
Requirements
- 3+ years of experience in IT operations, systems administration, or a similar role.
- Strong technical troubleshooting skills in hardware, software, and network connectivity.
- Hands-on experience with systems management platforms (e.g., Addigy, SureMDM).
- Proficiency in administering corporate applications such as Microsoft 365, Google Workspace, and Okta to do tasks such as password and MFA resets, assigning licensing, and group assignments.
- Familiarity with help desk ticketing systems (e.g., Jira Service Desk).
- Understanding of network infrastructure and conferencing equipment.
- Knowledge of IT security best practices and policies.
- Collaborative mindset with strong communication skills.
- Ability to work in and support a hybrid work environment.
Benefits
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.
- Career Development Budget – Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Leave Benefits: Maternity Leave
- Paternity Leave
- Hajj/Umrah Leave
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
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