Lead Media Operations team at pilot Hamburg, preparing and controlling online campaigns. Driving innovation and team development in digital media strategies with a focus on effective campaign management.
About the role
- Senior Process Manager focused on enhancing ATM availability and operational efficiencies at Capital One. Collaborating with teams to drive data-informed strategies and customer experience improvements.
Responsibilities
- Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
- Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.
- Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities.
- Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction.
- Translate large, complex datasets into clear, compelling narratives for senior leadership using visualizations and concise presentations.
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
- At least 3 years of experience working in the Financial Industry
- At least 1 year of experience using Google Suite or Microsoft Office
- Bachelor's Degree or Military experience (Preferred)
- At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing (Preferred)
- At least 3 years of experience working with Tableau dashboards or other data visualization tools (Preferred)
- At least 1 year of experience working with ATM operations (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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