IT Service Operations Manager leading IT service management and improving service quality at Parts Town. Collaborating with various stakeholders to enhance operational stability and user experience.
About the role
- CAS Client Operations Coordinator managing operational issues and supporting brands at Bazaarvoice. Act as the expert bridge between campaign execution and brand clarity in a hybrid shift.
Responsibilities
- Act as the primary escalation point for operational issues that require a deep dive into campaign settings or platform behavior.
- Explain internal platform workflows and “rules of the road” to brands in a clear, accessible, and caring manner.
- Maintain full mastery of the campaign setup process to step in and launch or adjust campaigns whenever the volume requires it.
- Partner closely with Account Management, Support, and Engineering teams to provide a unified, expert response to brand concerns.
- Foster brand confidence by demonstrating deep knowledge of our sampling ecosystem and a commitment to their success.
Requirements
- Fluent in English with exceptional written and verbal communication skills.
- Ability to communicate clearly and efficiently with brands through both written and call communication, demonstrating care for their goals
- Proven ability to quickly master complex internal admin tools and proprietary software.
- Comfortable working within Google Workspace (Sheets, Docs, etc.) and navigating digital ticketing systems.
- Demonstrated success in a role requiring high attention to detail and the ability to explain complex workflows simply.
- Ability to diagnose operational issues and communicate solutions clearly to both technical internal teams and non-technical clients.
- Comfortable in a reactive environment, with the ability to pivot quickly between technical setup tasks and high-stakes client communication.
Benefits
- 200 EUR additional pay per month
- LTU Holiday schedule applicable
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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