Hybrid Group Benefits Technician

at Fédération québécoise des municipalités (FQM)

• Job title: Group Benefits Technician
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Quebec, Canada

About the role

• Technician managing collective insurance programs with direct communication to municipalities in Québec. Collaborating on administrative tasks and customer service in a hybrid working environment.

Responsibilities

• Provide high-level customer service to members for all administrative questions related to the group insurance plan
• Act as an intermediary and maintain regular communication with members and the insurer
• Analyze and process information received from members and make required adjustments using databases and internal information systems
• Calculate and prepare documents showing deductions and taxable benefits
• Assist with the preparation of proposals and renewals
• Support the setup of new members' plans
• Provide support to other team members for additional administrative tasks

Requirements

• College diploma in administration, human resources, insurance, or another field related to the role
• Minimum of one (1) year of relevant experience in benefits administration, payroll processing, or a related area
• Knowledge of government programs that affect group insurance (for example: prescription drug coverage, sickness/unemployment benefits, CNESST, etc.)
• Excellent command of French, both written and spoken
• Good command of common computer tools, including the MS Office suite (intermediate Excel)
• Demonstrated strong customer service orientation, including excellent interpersonal skills
• Demonstrated discretion, diplomacy, and impeccable professionalism
• Empathy, courtesy, patience, and adaptability
• Ability to prioritize and manage multiple files simultaneously while maintaining a high level of quality and rigor

Benefits

• Competitive compensation
• A generous group insurance plan, including dental and vision coverage
• Joint participation in a retirement plan (5% employer contribution; 5% employee contribution)
• A minimum of 3 weeks' vacation annually from the start date
• A bank of 6 flexible personal days
• Paid time off between Christmas and New Year's Day
• 13 statutory holidays per year
• A summer compressed work schedule allowing earlier finish on Fridays (depending on the position)
• Social and sporting activities
• Recognition program to mark important professional and personal events
• Support for professional development through ongoing training