IT Team Manager overseeing direct reports to achieve high customer satisfaction and meet SLAs. Involved in continual service improvement and operational performance across multiple locations.
About the role
- Division Manager at fssGO overseeing operational success in a hybrid environment. Managing multi-disciplinary teams and ensuring service delivery exceeds expectations.
Responsibilities
- Ensure the division consistently meets or exceeds service delivery expectations and client SLAs.
- Lead, coach, and develop field-facing and internal teams to achieve operational excellence and cultural alignment.
- Manage division P&L, resource allocation, and cost containment with discipline and foresight.
- Solve for the customer by proactively removing barriers, addressing escalations, and building scalable solutions.
- Partner with Leadership to scale systems, processes, and best practices across geographies.
Requirements
- 5+ years in operations or program management, preferably in field services, logistics, or technology deployment
- Bachelor’s degree in business, science, or engineering preferred
- Demonstrated success leading multi-functional teams
- Fluency with data and comfort navigating platforms like Quickbase, Samsara, and Hubspot (or willingness to learn quickly)
- Exceptional communication skills—up, down, and sideways
Benefits
- Strong benefits: medical, dental, vision, 401K, paid time off, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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