Regional Network Director managing vendor relationships in the mortgage services sector. Overseeing performance management and resolving escalated issues within a defined territory.
About the role
- Claim Technology Director managing claim systems for FCCI's commercial insurance. Collaborating with IT to ensure functionality and overseeing integrations and training programs.
Responsibilities
- Manage and oversee all claim systems for the company.
- Work closely with IT and business to ensure proper functionality, use, maintenance, prioritization and development of system related needs.
- Implement upgrades and integrations to Guidewire ClaimCenter.
- Oversee claim system access, control programs, and connections with regulatory entities.
- Ensure workflows and data transfer accuracy.
- Work with IT to ensure effective reports & data for user community.
- Develop claim technology training.
Requirements
- Minimum of six years of relevant commercial claims experience, including proven skills with Claim technology and systems.
- At least three years of experience in a leadership role.
- Strong knowledge of Claim Systems (ClaimCenter, ImageRight, Mitchell) including operating systems, report systems, document management and supporting systems used in the claim process.
- Working knowledge of claims workflow, systems and procedures.
- Solid knowledge of Insurance principles, rules and regulations.
- Solid knowledge of training procedures and techniques.
- Ability to translate needs of various user communities into written business requirements.
- Excellent communication, negotiation, interpersonal and organizational skills.
- Ability to analyze, define and solve problems; the use of good judgment and decision-making.
Benefits
- Flexible Work Environment
- Paid Family Leave
- Competitive PTO & Holidays
- Recognition & Bonus Programs
- Medical, Vision, Dental & Life Insurance
- Employee Referral Bonus
- Paid Volunteer Time
- 401(k) Match & Profit-Sharing
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