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About the role
- Product Manager ITSM in a leading Portuguese retail technology company. Driving IT Service Management initiatives and collaborating with IT stakeholders to deliver business value.
Responsibilities
- Ensure the IT Service Management area delivers real business value by setting product direction and making decisions based on impact, data, and long-term vision
- Own the vision and roadmap for Service Management products and services, aligning business needs, user requirements, and technological capabilities
- Work closely with IT stakeholders, operations, security, compliance, and vendors to translate strategic objectives into concrete, prioritized initiatives
- Define and track value metrics, manage trade-offs, validate hypotheses with data, and ensure the sustainable evolution of solutions
- Apply critical judgment to say “no” when necessary and clearly justify decisions.
Requirements
- At least 3 years of experience in similar roles
- Strong experience as a Product Manager or Product Owner in IT or Service Management contexts
- Practical knowledge of frameworks such as ITIL, ITSM/ESM, and agile practices
- Understanding of incident, request, problem, change, and asset management processes
- Experience with ITSM platforms (BMC Helix, ServiceNow, Jira Service Management, or equivalents)
- Ability to understand requirements and technical solutions
- Strong communication skills
- Critical thinking and a focus on continuous improvement
- Strong delivery orientation with a focus on meeting deadlines and objectives
- Analytical capability, systems thinking, and clear communication
- AI literacy and an AI-ready mindset, with the ability to identify opportunities to leverage AI and turn them into concrete improvements.
Benefits
- Flexible contracting/employment model
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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