Hybrid Supply Chain Operations Business Analyst

at FARFETCH

• Job title: Supply Chain Operations Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Porto, Portugal

About the role

• Operations Business Analyst overseeing strategic insights and data-driven decisions for Supply Chain at Luxclusif. Collaborating with teams to optimize processes and enhance operational efficiencies in luxury resale.

Responsibilities

• Analyse and manage all Supply Chain key metrics, ensuring deviations are mitigated and acted upon
• Oversee capacity planning for the complete Supply Chain activities, ensuring sufficient capacity is in place at the different Warehouse locations, freelancer teams, as well as internal stakeholders
• Iterate scenarios around capacity planning in order to have the supply chain future ready and prepared for growth spikes and having strategic buffers in place
• Work closely with the Production and Logistics teams to provide continuous strategic guidance and direction on business analysis and analytical ways of working
• Ownership for the coordination and deliverables around the monthly Forecasting exercises as well as for yearly Budgeting exercise for the Supply Chain team
• Conduct analysis to identify areas of opportunity for improvements and efficiencies
• Ability to pull data from numerous databases and develop performance metrics (using Excel, Access, PBI, SQL, AI and/or other data management systems) and to perform ad hoc reporting and analysis
• Liaise closely with Strategic Operations
• Develop business cases to assess the expected impact of potential projects to inform the Strategic Operations project prioritisation process
• Build dynamic models to simulate the impact of operational changes, volume surges, or logistics shifts to support strategic trade-off decisions

Requirements

• Experienced Professional: You bring at least 3–5 years of experience in Supply Chain Analytics, E-commerce Operations, or Logistics Planning. You understand the "on-the-ground" reality of warehouse shop floors and fulfillment cycles.
• Data Architect & Storyteller: You don’t just "pull reports", you translate complex data into clear, visual narratives. You are an expert at using Power BI (DAX and Power Query) and SQL to turn raw data into automated, real-time dashboards that drive action.
• Strategic Thinker: You have a "Decision Support" mindset. You can build "What-If" scenarios and predictive models that help leadership understand the risks and rewards of different strategic choices.
• Tech-Forward: You stay ahead of the curve by leveraging AI tools and advanced data management systems to improve forecasting accuracy and operational efficiency.
• Financial & Operational Acumen: You understand the link between operational KPIs and financial outcomes. You can identify the root causes of budget variances and propose data-backed solutions to mitigate them.
• Strong Communicator & Influencer: You possess the confidence and interpersonal skills to work with senior stakeholders. You are comfortable mediating discussions, challenging the status quo with data, and presenting your findings with assertiveness and diplomacy.
• Highly Autonomous & Proactive: You take full ownership of your domain. You are structured, detail-oriented, and capable of identifying business gaps before they become problems.
• Adaptable Global Citizen: You thrive in fast-paced, geographically distributed environments. You are comfortable collaborating across time zones (Portugal and Philippines) and are proficient in English (written and spoken).

Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program