Payroll Service Delivery Manager serving as primary liaison for German clients at Zalaris. Managing payroll processes and client relationships while driving operational excellence.
About the role
- Senior Delivery Manager at LUXCLUSIF redefining the luxury paradigm with premium pre-owned fashion. Overseeing project lifecycles and collaborating closely with tech teams in a dynamic environment.
Responsibilities
- Manage the full project life cycle ensuring that project scope, milestones, and deliverables meet the needs of the project stakeholders
- Act as a thought partner to stakeholders, challenging requirements, identifying gaps, and proposing improved approaches where needed
- Assess and identify the potential risks that may affect each project and implement strategies for its mitigation
- Build relevant project documents (charter, scope, project plans, status reporting, RACI, RAIDs, or others) following Farfetch's Delivery Management Framework throughout the project lifecycle
- Identify, define and track meaningful success metrics (KPIs) to measure impact and inform decision-making
- Closely work with tech teams members (architecture, engineering, product, QA's, etc) to ensure the successful delivery of the initiatives, tracking progress, monitoring risks and managing dependencies
- Evaluate all deviations and propose improvement plans/actions and measure activity performance against the baseline plans
- Keep an effective communication during the whole project
- Manage top management stakeholders, both from tech areas and business areas
- Contribute to continuous improvement of delivery practices, bringing best practices from high-performing environments.
Requirements
- A professional with, at least 5, years' experience in Delivery Management
- Experienced in high-performance environments (e.g. Big Tech or similar scale/complexity), with exposure to complex, cross-functional initiatives
- Able to manage multiple projects/deadlines, identifying the necessary steps and moving forward through completion
- Able to easily build relationships with the different players of the tech and business areas, at different levels of the organization
- A professional with good attention to detail, an ability to assimilate, sort through and aggregate complex information
- Strong critical thinking and problem-solving skills, with the ability to break down ambiguity and propose structured solutions
- Comfortable challenging the status quo in a constructive and collaborative manner
- Strong stakeholder management skills, including the ability to influence senior stakeholders and support decision-making
- A professional fluent in both Portuguese and English.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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