Service Delivery Specialist handling problems and escalations to minimize incidents' impact for BCXP, focusing on compliance with ITIL processes and stakeholder communication.
About the role
- Payments Operations Manager at Farfetch driving optimization of end-to-end payment flows and leading operational excellence with cross-functional initiatives.
Responsibilities
- Team leadership: Lead, mentor, and develop a high-performing team of operational specialists and analysts, providing strategic direction, managing their growth, and fostering a culture of ownership and data-driven excellence.
- Define Payments Strategy: Develop the strategic roadmap for payments operations, prioritizing initiatives to maximize flow success, system integrity, and compliance.
- Lead Flow Optimization: Drive strategic initiatives to significantly improve success rates across key payment stages (authorization, capture, and refunds) through deep analysis and process redesign.
- Ensure Technical Alignment: Act as the key bridge to guarantee system synchronization between internal platforms and external Payment Service Providers (PSPs) to maintain data accuracy and prevent operational breaks.
- Manage Strategic Programs: Lead complex, large-scale projects focused on architectural improvement, operational automation, and efficiency gains across the payments ecosystem.
- Ensure Governance & Compliance: Oversee strategic planning for operational risk and compliance, guaranteeing adherence to payment rules (e.g., PCI DSS, PSD2) and driving necessary system upgrades proactively.
- Cross-Functional Leadership: Serve as a strategic partner for Product, Engineering, and Finance, translating high-level business goals into measurable operational requirements.
Requirements
- You have 5+ years of experience in a high-impact strategy or operational role, with at least 2+ years in a management position.
- Expertise in Strategic Optimization: Proven track record of successfully leading and implementing large-scale process improvements or projects with significant business impact.
- Demonstrable ability to manage complex, multi-stakeholder initiatives, lead and motivate a technical team, and influence decision-making at a senior level.
- Strong analytical skills used to interpret operational data and define strategic direction.
- Excellent communication and cross-functional leadership skills.
- Experience with operational risk management and maintaining compliance in a regulated environment is highly valued.
- Experience in Consumer Payments is beneficial. (Nice-to-Have)
- Understanding of the end-to-end payments lifecycle like authorization, clearing, settlement, reconciliation. (Nice-to-Have)
- Knowledge of scripting/query languages (SQL) for strategic data analysis. (Nice-to-Have)
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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