ITSM Practice Lead focusing on event management and proactive monitoring practices at iA Financial Group. Lead initiatives for operational reliability and excellence in a collaborative environment.
About the role
- Software Engineer III developing and implementing ServiceNow solutions that meet organizational needs. Collaborating with teams to deliver high-quality custom applications and workflows.
Responsibilities
- Assist in the development, and implementation of ServiceNow solutions, including custom applications, workflows, and integrations.
- Collaborate with product management and business partners to gather requirements and translate them into technical specifications.
- Perform system administration tasks, including scheduling and completion of platform maintenance, user management, and other duties as assigned.
- Develop and maintain technical documentation, including design specifications, test plans, and user guides.
- Following prescribed SDLC process to align with compliance commitments.
- Troubleshoot and resolve issues related to the ServiceNow platform and applications as needed.
- Stay current with ServiceNow best practices and industry trends to ensure the platform is optimized and up to date.
- Mentor and provide guidance to junior developers and other team members.
Requirements
- 3-5 years of experience as a ServiceNow Developer, with a strong focus on ITSM and ITOM modules.
- Proven experience in designing and implementing custom applications and integrations on the ServiceNow platform.
- Strong understanding of ServiceNow architecture, including data model, security, and scripting.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
- ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.
- Experience developing and designing RESTful services and APIs.
- Experience integrating ServiceNow with other platforms.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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