Business Analyst analyzing and improving business processes at Axos Clearing LLC. Collaborating with stakeholders to develop solutions and monitor key performance indicators.
About the role
- Senior Business Analyst in Technical CRM & Business Platforms supporting Fanatics Betting & Gaming. Partner with Product and Engineering teams to translate business needs into actionable requirements.
Responsibilities
- Partner with Business Operations and functional stakeholders to translate objectives into clear, detailed, and actionable business and operational requirements.
- Document process flows, system interactions, and user workflows that define current state, future state, and operational gaps.
- Provide Product Managers with well-structured inputs that enable efficient refinement, estimation, and delivery.
- Maintain alignment between business stakeholders and delivery teams by documenting assumptions, decisions, dependencies, and edge cases.
- Partner with Product and Engineering throughout delivery to ensure requirements are clearly understood and operational considerations are addressed.
- Lead testing and validation from a business and operational perspective, including test case creation, execution, and results tracking.
- Coordinate and facilitate User Acceptance Testing (UAT), ensuring test scenarios reflect real-world use cases.
- Log, track, and help prioritize defects and gaps; validate fixes prior to release.
- Develop and maintain user-facing documentation, training materials, and process guides.
- Work closely with the Director, Technical CRM & Business Platforms to support execution against established roadmaps and priorities.
Requirements
- 4+ years of experience as a Business Analyst or Senior Business Analyst in a technical, systems-driven environment.
- Strong experience working with Salesforce (Sales Cloud; complex or highly customized implementations preferred).
- Proven ability to produce high-quality process flows, business requirements, and system documentation.
- Hands-on experience supporting testing, validation, and UAT from a business perspective.
- Experience training end users and supporting operational change.
- Comfort working with senior stakeholders and cross-functional teams.
- Strong analytical, organizational, and communication skills.
Benefits
- Salary Range: $120,000 to $140,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed)
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Equipment allowances
- Wellness programs
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