Business Analyst analyzing and improving business processes at Axos Clearing LLC. Collaborating with stakeholders to develop solutions and monitor key performance indicators.
About the role
- Senior Customer Care Business Analyst ensuring alignment of processes with business needs. At Exact Sciences, improving cancer detection and management through innovative solutions.
Responsibilities
- Leading role in project initiation, planning, communication, and execution in conjunction with stakeholders; help ensure definition of project scope, requirements, and deliverables.
- Identify and leverage Change Management tools to meet project team needs.
- Identify, perform or manage tasks related to defining and measuring problems while coaching leaders to solve unique and complex challenges that have significant impact on a business unit or Customer Care enterprise.
- Serve as an internal consultant supporting Customer Care business units OKR's.
- Design, document, and optimize workflows to support company initiatives.
- Develop project schedules and milestones using appropriate tools and techniques.
- Utilize Project management skills to track and manage project tasks, milestones, and deliverables.
- Liaise with key stakeholders on an ongoing basis.
- Facilitate and/or present project level status updates.
- Execute on project deliverables as set by the Project Manager (PM), such as management of process improvement initiatives and projects related.
Requirements
- Bachelor’s degree in business administration or related field, or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of bachelor’s degree
- 5+ years of customer service or business analyst experience within healthcare or a clinical reference laboratory
- Demonstrated effective leadership skills and ability to collaborate with various levels throughout the organization
- Demonstrated experience in project management
- Demonstrated follow-through and relationship management skills
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
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