Manager responsible for planning and executing on-site retail offerings for golf events. Ensuring first class execution and enhancing fan shopping experience at international events.
Responsibilities
Reporting to the Director of Golf, execute the retail offerings on-site at golf events within the set budgets.
Lead on retail operations at venue stores for key partner events
Maximise sales and drive fan experience through the design of engaging and immersive shopping spaces
Work collaboratively with Buying and Merchandising, Logistics, IT and Warehousing colleagues to define event scheduling, merchandising and inventory management
Working closely with partners and their stakeholders, ensure every event is set up for success, covering off all key operational tasks that make a store function
Setup and manage your event management team and casual staff across stock rooms, shop floors and other outlets for effective shop trading
Ensure the execution of core operational policies and procedures to enhance productivity and customer service
Collaborate with the marketing team to plan and execute in store branding, promotions and events to drive footfall and increase customer engagement
Work with supporting contractors to deliver on budget, on time, every time
Ensure compliance with safety and security standards and handle emergency situations as needed
Report on event performance both quantitatively and qualitatively through the use of sales data, observations and creation of fan surveys.
Provide feedback and recommendations on how each event execution can be improved operationally, experientially and from a product offering perspective.
This is a hands-on role, and the successful candidate will be expected to be present at the event, including the build and de-rig phases.
The job duties list is not exhaustive and the position-holder will be required to undertake such tasks as may reasonably be expected within the scope / level of the role.
You may also be required to work additional hours supporting wider events and ‘hot markets’. This may involve weekend, late-night working and time away from home.
Requirements
2-3 years of experience working with major sport governing bodies and/or major event retail programs.
Experience of managing a team on the ground at events.
Visual Merchandising and store layout planning experience desirable
Project management and retail operations experience essential.
Able to rapidly build and sustain excellent relationships with external promoters, contractors, and internal stakeholders.
Confident yet measured in offering feedback to colleagues and senior leadership teams.
Highly organised and comfortable managing more than one project simultaneously.
Experience reporting on and analysing financial performance, highlighting any key factors that may or have impacted the outcome desirable
Able to think on your feet and problem solve.
Able to travel globally for prolonged periods including weekends.
Can-do attitude with a relentless work ethic.
Live and breathe the Fanatics Events’ Team values and culture, but be able to grow and develop them.
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