Enterprise Architect providing senior technical leadership for National Security Space programs. Leading MBSE initiatives and developing enterprise architecture products aligned with Space Force mission objectives.
About the role
- IT Help Desk Technician providing IT support at Exxel Outdoors. Troubleshooting hardware, software, and network issues in a team environment.
Responsibilities
- Respond to inquiries and resolve technical issues for users (employees or customers)
- Diagnose and fix problems with operating systems (Windows, macOS), applications (Office 365, email), hardware (printers, PCs), and basic network connectivity
- Maintain our Active Directory (Users, Security Groups, Policies, etc.)
- Log, track, and manage support requests in our help desk system
- Guide users through fixes remotely using screen sharing tools
- Set up new user accounts, install software, and configure devices including computer and phone setup, and provide basic systems training
- Decommission user accounts as required
- Manage inventory of software licenses and roster of recurring subscriptions including Microsoft 365, Defender, SharePoint, third party apps, VPN, anti-viral, password keepers, etc.
- Refer complex or unresolved issues to the IT Manager
- Create and update knowledge base articles and training materials
- Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards
- Maintains, analyzes, troubleshoots, and repairs workstations (Windows & Apple), hardware, software, and computer peripherals; both Onsite and Remote
- Support our distribution center devices including Zebra Printers, USB hand scanners, and Symbol RF Guns
- Develops and maintains updated Common Operating Environment (COE)
- Track and maintain inventory of all company assets
- Collaboration: Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution
- Find new and innovative approaches to performing the business at hand
- Effectively manage multiple concurrent projects successfully
- Possess knowledge of basic network troubleshooting and be able to work with the IT Manager in maintaining our infrastructure setup if required
Requirements
- BS or BA degree in Computer Science or equivalent education and experience
- Possession of certifications as listed below desired: Comptia A+, Network+, ITIL Foundation
- Familiarity with Dell & Apple
- Familiarity with Cloud computing environments
- Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools
- Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security, etc., desirable
- Solid understanding of network concepts (TCP/IP, DNS, DHCP)
- Superior interpersonal and communication skills – ability to thrive in a team environment
- Initiative – ability to work and achieve objectives independently
- Strong Problem Solving and Process Improvement Skills
- Experience in working with complex business solutions with multiple offices, distribution centers, and manufacturing facilities preferred
- Demonstrated ability to work with the Executive Management of an organization
- Strong organizational skills
Benefits
- Exxel Outdoors offers great benefits
- product allowance
- generous employee discounts
- awesome people to work with
- Medical Plans
- Dental
- Vision
- Life Insurance
- programs for additional life insurance for self, spouse, and family
- critical illness
- short-term disability
- long-term disability
- pet insurance
- each year, every employee receives a $200 allowance to buy any company product
- discount on any items purchased
- time off in vacation, sick and Holiday pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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