Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Supervisor overseeing day-to-day activities and team supervision for Fleetworthy Solutions. Driving compliance and efficiency while maintaining strong client satisfaction in a hybrid work environment.
Responsibilities
- Manage day-to-day departmental activities by providing team supervision
- Monitor KPIs, supporting productivity and quality standards
- Drive efficiency and ensure compliance while maintaining client satisfaction
- Supervise CSAs and performance monitoring using key performance indicators (KPIs)
- Assign and oversee daily task assignments for the team
- Compile and send daily two-hour reports to Fleetworthy Solutions for each assigned Line of Business
- Send a daily head-of-shift report to Fleetworthy for each assigned LOB
- Ensure the Fleetworthy Solutions Shared Folder is updated weekly
- Attend weekly Fleetworthy Quality and SOP review sessions
- Send a daily headcount email to Fleetworthy Solutions
- Consolidate and share approved out-of-office requests monthly with leadership
- Review and handle all escalations from the team
- Attend weekly meetings with the Senior Operations Supervisor
- Conduct monthly performance scorecard reviews and coaching with the team
- Conduct and assist with training exercises
- Accurate timekeeping of the team’s attendance and notifying leadership of any issues or absences
- Consolidate all change request logs within 48 hours
- Management by walking around
- Support with team building and employee morale initiatives
Requirements
- 5 successful passes or more at CSEC or equivalent
- Diploma preferred
- 12 months minimum as an Auditor and Mentor
- Must have experience in Driver Safety (DQ) processing
- Last three (3) months' scorecard above 95% and no disciplinary action
- Excellent computer and administrative skills
- Computer literate (Excel, Word, email, Google Docs)
- A strong work ethic
- Excellent verbal and written communication
- Customer service skills
- Ability to work well under various stressful and time-sensitive situations
- Able to multitask and prioritize assigned tasks in a fast-paced environment
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TS
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