Junior Incident Analyst managing incidents and collaborating with specialists to enhance product quality. Working in automotive projects in Romania with a focus on incident management.
Responsibilities
Management of incidents reported on multiple projects, to identify opportunities for product improvement.
Transversal collaboration with specialists and analysts to define an analysis strategy plan.
Coordination of necessary actions, such as: - requesting the repatriation of parts (targeted or in batches) - launching a Flying Doctor mission - designating a correspondent in the network - initiating an internal or supplier analysis (type 8D).
Coordination and facilitation of activities until the root cause is identified.
Synthesizing and reporting of topics/incidents to superiors and teams (QRQC, GEMBA, prioritization committees).
Independently identifying new topics or improvement tracks through incident studies.
Utilizes specialized tools such as QFAST, SAFE, IG, DRG, and LUP for investigating, managing, and capitalizing on customer incidents.
Requirements
Technical university degree (preferably in automotive, mechanical or electrical/electronics)
Advanced level of French and English (speaking and writing)
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