Organizational Development Analyst at Dotz supporting employee training and cultural initiatives. Focused on methodologies for learning, succession planning, and engagement strategies.
About the role
- Training Manager overseeing the training program and trainers. Focused on coaching, mentoring, and ensuring compliance in a hybrid work environment.
Responsibilities
- Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
- Monitor, coach and mentor trainers to help develop the required skill sets
- Develop training materials, activities and assessments.
- Facilitate training classes as needed
- Help the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
- Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program
- Protects the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Requirements
- Open External and Internal
- Minimum of 1 year Insurance or Healthcare experience is a must
- IJP is open to all Lead Assistant Managers
- Internal Candidates must have minimum 24 months tenure in EXL and in the current role.
- Should not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details.
- Should not be on PIP during the time of application.
- Candidates must have 3.5 & above rating (Goal & Competency or Composite Rating)
- Must have no issues on Attendance and Reliabilities.
- **__College graduate – preferably Nursing, Psychology, Mass Communications, or Education.__**
- Positive feedback from local leadership and their leadership teams.
Benefits
- Open External and Internal
- Minimum of 1 year Insurance or Healthcare experience is a must
- IJP is open to all Lead Assistant Managers
- Internal Candidates must have minimum 24 months tenure in EXL and in the current role.
- Should not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details.
- Should not be on PIP during the time of application.
- Candidates must have 3.5 & above rating (Goal & Competency or Composite Rating)
- Must have no issues on Attendance and Reliabilities.
- **__College graduate – preferably Nursing, Psychology, Mass Communications, or Education.__**
- Positive feedback from local leadership and their leadership teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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