Business Manager managing customer relationships and driving sales in the food service sector. Achieving key business objectives while promoting the Acosta brand.
About the role
- Manage Technology Disaster Recovery Plans and coordinate with Cyber Security at EXL. Ensure Business Continuity and Disaster Recovery assessment, planning, and execution meets business requirements.
Responsibilities
- Work with Business Heads/ Process owners in developing Business Continuity and Disaster Recovery Plans.
- Design, govern, and maintain Technology DR plans and runbooks for applications, infrastructure, cloud, and platform services.
- Conduct technology impact and risk assessments, including application criticality, dependency mapping, and RTO/RPO validation.
- Plan and execute DR tests and recovery exercises (technical, failover, tabletop), validating recovery effectiveness and repeatability.
- Identify DR gaps, single points of failure (SPOFs), and cyber-related recovery risks, and drive remediation with Technology and Security teams.
- Partner with Cyber Security teams to ensure cyber recovery strategies (e.g., ransomware recovery, data restoration, system integrity validation) are defined, tested, and aligned with DR plans.
- Govern third-party and SaaS DR assurance, including review of contractual recovery commitments and validation of test evidence.
- Maintain accurate DR documentation and evidence, ensuring traceability between systems, recovery strategies, and test outcomes.
- Provide DR and cyber resilience readiness reporting to technology leadership, highlighting coverage, test results, and residual risks.
- Support major incidents and cyber events by advising on recovery sequencing, failover decisions, and system restoration.
- Support client assessments, audits, and RFI/RFP responses related to Technology DR and cyber recovery capabilities.
Requirements
- Minimum 36 months of hands-on experience in Technology Disaster Recovery and Business Continuity assessment and planning, with at least 72 months of total professional experience.
- Experience supporting DR planning, testing, recovery assessments, and readiness activities across technology environments.
- Certification from an internationally recognized body (e.g., ISO 22301, DR/BCM, IT Service Continuity) is an added advantage.
- Education qualification Bachelors/Masters Degree
- Good knowledge of Business Continuity, Disaster Recovery, and basic IT recovery concepts.
- Understanding of ISO 22301 framework and documentation requirements.
- Strong documentation, communication, and coordination skills.
- Ability to run assessments, collect data, and work with multiple stakeholders.
- Analytical and detail-oriented with good problem-solving ability.
- Proficient in MS Excel, PowerPoint, and BCP documentation tools.
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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