Regional Vice President, SMB Renewals driving renewal rate performance in AMER, LATAM, and EMEA at Salesforce. Leading a team to ensure consistent execution and alignment with corporate objectives.
About the role
- Lead fraud analytics initiatives at EXL, shaping solutions for banks and financial institutions. Utilizing AI and analytics to optimize fraud management and reduce losses.
Responsibilities
- **Lead short-cycle diagnostic and transformation initiatives** across the fraud value chain — identifying pain points, quantifying impact opportunities, and developing executable roadmaps.
- **Support sales and client pursuits** by leading solution design, RFP/RFI responses, and development of differentiated value propositions.
- **Drive end-to-end transformation programs** leveraging analytics, AI-first frameworks, and automation to optimize fraud prevention, detection, and claims management.
- **Conduct research and benchmarking** to generate actionable insights on emerging fraud typologies, regulatory shifts, and best-in-class practices.
- **Develop and continuously evolve knowledge assets** including capability decks, frameworks, case studies etc. to strengthen the fraud offering.
- **Evangelize fraud and disputes solutions** by collaborating with delivery, digital, and analytics teams to embed innovation and enhance solution maturity.
- **Identify performance bottlenecks and enable data-driven interventions** to drive measurable outcomes in fraud savings, false positive reduction, and recovery rates.
- **Build domain and analytics capability** through structured training programs, certification paths, and knowledge transfer across global delivery teams.
Requirements
- Minimum 5 years of experience in **Fraud analytics, Strategy, or Risk Management**, preferably across Banking, Fintech, or Payments.
- Proven ability to **lead multi-dimensional transformation** integrating analytics, digital, operations, and advisory levers.
- Deep domain understanding across the **fraud lifecycle** — including application, transaction, merchant, and dispute/chargeback management.
- Experience with **fraud platforms**, rules strategy configuration, and decision orchestration tools.
- Strong **client engagement and consulting skills** with ability to influence senior stakeholders and CXO-level clients.
- Exposure to **Operational Excellence** and continuous improvement frameworks.
- Excellent **communication, presentation, and storytelling** skills with a data-driven orientation.
- **Graduate or Postgraduate** in Statistics, Economics, Finance, or an MBA with relevant domain experience.
- **High energy, intellectual curiosity, and self-driven mindset**, comfortable operating in fast-evolving, ambiguous environments.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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