Client Advisor managing relationships with high net worth clients at UOB. Responsible for customer acquisition, portfolio management, and revenue generation strategies.
About the role
- Vice President of Operations leading service delivery organization at TeamLogicIT, a Managed Service Provider. Responsible for operational excellence, accountability, and scalable processes.
Responsibilities
- Lead day-to-day service delivery operations across helpdesk, projects, and engineering
- Build and improve scalable operational processes, workflows, and standards
- Partner with executive leadership to support growth, profitability, and long-term operational maturity
- Oversee service delivery performance, including responsiveness, efficiency, communication, and issue resolution
- Support the Service Delivery Manager and service team in meeting service expectations and operational goals
- Improve visibility into team performance, ticket flow, escalations, and client-impacting issues
- Help reduce reactive support volume through better standards, documentation, and proactive management
- Oversee the project function to ensure projects are properly scoped, scheduled, staffed, and completed on time
- Manage engineering priorities across implementations, escalations, client initiatives, and internal projects
- Ensure technical delivery aligns with company standards and best practices
- Support standardization across core platforms, including Microsoft 365, Azure, Azure Virtual Desktop, cybersecurity, backup, and infrastructure solutions
- Ensure clients receive a consistent, professional, high-value service experience
- Partner with leadership on strategic reviews, client planning, and service improvement initiatives
- Improve and maintain key operational processes, including ticket workflows, escalations, handoffs, project coordination, and documentation standards
- Use KPIs, reporting, and operational data to identify issues and drive improvement
- Strengthen the use of PSA, documentation, and service management tools to improve consistency and efficiency
Requirements
- Proven experience leading operations within an MSP, IT services firm, or similar technical services organization
- Strong understanding of managed services, helpdesk operations, project delivery, and technical escalation management
- Experience managing service delivery metrics, SLAs, utilization, project performance, and client satisfaction
- Working knowledge of Microsoft 365, Azure, cybersecurity services, backup and disaster recovery, and modern IT infrastructure environments
- Demonstrated ability to improve and enforce operational processes, standards, and accountability
- Proven success leading managers, service teams, technical teams, and cross-functional departments
- Strong communication, leadership, decision-making, and organizational skills
- Ability to thrive in a fast-paced, growth-oriented environment while maintaining a high standard of execution.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Training & development
- Vision insurance
Job title
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Tech skills
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