Hybrid Key Account Manager

Posted last week

Apply now

About the role

  • **Main Responsibilities**
  • Manage **1 to 4 Top-10 client accounts**, ensuring strategic alignment and business growth.
  • Serve as the **primary point of contact** for key stakeholders, building trust and delivering value.
  • Develop and execute **annual account plans**, including governance, risk management, and growth strategies.
  • Identify and capture **cross-sell and upsell opportunities** across Excelya’s full service portfolio.
  • Lead **business reviews** with clients and maintain a 360° view of the account.
  • Oversee **contract negotiations, renewals, and master agreements**.
  • Collaborate with internal teams (Operations, Business Managers, Marketing, Finance) to ensure seamless delivery.

Requirements

  • **About You**
  • At Excelya, **taking audacious steps is encouraged**, so we’re looking for individuals who are ready to grow with us and share our values.
  • **Experience**
  • **5–8 years of experience** in B2B account management or business development. Experience in **clinical research, CRO, or life sciences **is a bonus.
  • Proven track record in **managing large, complex accounts** and achieving revenue growth.
  • Experience with **strategic planning and governance** for top-tier clients.
  • **Skills**
  • **Relationship Builder**: Ability to engage and influence C-Level stakeholders.
  • **Strategic Thinking**: Skilled in developing and executing account plans that drive long-term value.
  • **Commercial Acumen**: Strong understanding of financial drivers, pricing models, and contract negotiation.
  • **Analytical Mindset**: Proficient in KPI tracking, forecasting, and performance optimization.
  • **Collaboration & Influence**: Adept at working cross-functionally with Operations, Marketing, and Finance.
  • **Industry Knowledge**: Familiarity with clinical development processes and CRO business models is a plus.
  • **Education**
  • **Master’s degree** in Business, Life Sciences, or related field (or equivalent experience).
  • **Languages**
  • **Fluency in English and French** (written and spoken).

Benefits

  • **Why Join Us? **
  • At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare.
  • Here’s what makes us unique.
  • We are a young, ambitious health company representing 900 Excelyates, driven to become Europe’s **leading mid-size CRO **with the **best employee experience**. Our **one-stop provider service model -** offering full-service, functional service provider, and consulting - enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey.
  • **Excelling with Care **
  • At Excelya, **Care** lies at the heart of what we do. We provide equal opportunities for all and foster a diverse, equitable, and inclusive workplace where humility and boldness work hand in hand. Everyone has a space to feel valued, thrive, and collaborate with purpose.
  • Your challenges become our shared mission. Together, we transform bold ideas into reality, the Excelya way.
  • **Apply today, become an Excelyate!**

Job title

Key Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job