Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
About the role
- Customer Success Manager providing account management and support in cancer detection services. Engaging with customers and collaborating across teams to enhance their experience at Exact Sciences.
Responsibilities
- Providing account management services and support to targeted customers
- Actively engaging with customers to offer the highest level of customer service and develop collaborative long-term relationships
- Providing project leadership and support, cross-functional process coordination, and targeted data stewardship activities
- Prioritizing continuous process improvement with a focus on efficiencies and optimizing the customer experience
- Analyzing account data and metrics to monitor the overall health of targeted accounts and identify and respond to changing clinical and operational issues and challenges
- Collecting, categorizing, and prioritizing feedback from internal and external customers
Requirements
- Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree
- 4+ years of experience in customer service in a medical, healthcare or biotech field
- 2+ years of experience with customer relationship management systems
- Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact
- Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts
- Proficient with Microsoft PowerPoint; ability to create concise, clear presentations
- Demonstrated ability to work in a fast-paced, high-energy environment
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
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