Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.
About the role
- Customer Success Manager providing account management and support in cancer detection services. Engaging with customers and collaborating across teams to enhance their experience at Exact Sciences.
Responsibilities
- Providing account management services and support to targeted customers
- Actively engaging with customers to offer the highest level of customer service and develop collaborative long-term relationships
- Providing project leadership and support, cross-functional process coordination, and targeted data stewardship activities
- Prioritizing continuous process improvement with a focus on efficiencies and optimizing the customer experience
- Analyzing account data and metrics to monitor the overall health of targeted accounts and identify and respond to changing clinical and operational issues and challenges
- Collecting, categorizing, and prioritizing feedback from internal and external customers
Requirements
- Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree
- 4+ years of experience in customer service in a medical, healthcare or biotech field
- 2+ years of experience with customer relationship management systems
- Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact
- Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts
- Proficient with Microsoft PowerPoint; ability to create concise, clear presentations
- Demonstrated ability to work in a fast-paced, high-energy environment
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Manager leading the Strategic Accounts Customer Success team to improve customer engagement. Managing global team and processes while driving product adoption and retention in construction.
Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high - risk projects for successful partnerships.
Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.
Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
CRM & SFE Specialist managing CRM and Sales Force Effectiveness across markets. Enhancing CRM capabilities, ensuring data quality, and collaborating with commercial teams.
Customer Success Executive managing client relationships and identifying value generation opportunities in the retail sector. Collaborative role focusing on client retention and success with significant emphasis on data - driven insights.
Customer Success Manager at DeepL handling a portfolio of corporate Swiss accounts. Empowering clients to integrate AI solutions into workflows for successful outcomes.
Customer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross - functionally to ensure clear communication and campaign success.