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Manager overseeing medical review processes for Medicare claims at BlueCross BlueShield of South Carolina. Ensuring compliance with standards and laws while driving continuous improvement in claim processing.
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Hybrid Field Service Manager
Posted last month
About the role
- Oversee service operations as a Field Service Manager for Evolution Security, leading a team to ensure service delivery excellence and customer satisfaction. Focus on operational planning and continuous improvement in service quality.
Responsibilities
- Lead and manage the field service team in the Southern region to ensure high-quality service delivery.
- Monitor team performance, provide updates in Service Meetings, and promote a strong team culture.
- Oversee and allocate upgrade works and day-to-day tasks to the service team.
- Identify training needs and schedule appropriate development for the engineering team.
- Supervise Service Engineers and Trainee Engineers, supporting their development and performance.
- Ensure all required documentation and reports are completed accurately and on time.
- Develop and implement strategies for continuous improvement in service performance.
- Maintain strong relationships with customers, addressing their needs and concerns promptly.
- Address escalated issues and resolve client complaints.
- Provide guidance, training, and performance evaluation for service engineers.
- Ensure compliance with industry standards and company policies.
Requirements
- 2 – 5 years’ management or supervisory experience within the security industry.
- Strong organisational and time-management skills.
- Highly motivated with proven mentoring and leadership capabilities.
- Full understanding of NACOSS requirements across all disciplines.
- Product specific qualifications e.g. Lenel / CCURE to a highly experienced level.
- Security clearance (SC) and willingness to obtain DV clearance and other site-specific vetting if required.
Benefits
- We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
- 25 days annual leave plus local bank holidays
- Company pension
- Private healthcare
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme which offers 24/7 access to free health and wellbeing support
- Life Assurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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