Hybrid Field Service Manager

at Evolution (Electronic Security Systems) Ltd

• Job title: Field Service Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Marlow, United Kingdom

About the role

• Oversee service operations as a Field Service Manager for Evolution Security, leading a team to ensure service delivery excellence and customer satisfaction. Focus on operational planning and continuous improvement in service quality.

Responsibilities

• Lead and manage the field service team in the Southern region to ensure high-quality service delivery.
• Monitor team performance, provide updates in Service Meetings, and promote a strong team culture.
• Oversee and allocate upgrade works and day-to-day tasks to the service team.
• Identify training needs and schedule appropriate development for the engineering team.
• Supervise Service Engineers and Trainee Engineers, supporting their development and performance.
• Ensure all required documentation and reports are completed accurately and on time.
• Develop and implement strategies for continuous improvement in service performance.
• Maintain strong relationships with customers, addressing their needs and concerns promptly.
• Address escalated issues and resolve client complaints.
• Provide guidance, training, and performance evaluation for service engineers.
• Ensure compliance with industry standards and company policies.

Requirements

• 2 – 5 years’ management or supervisory experience within the security industry.
• Strong organisational and time-management skills.
• Highly motivated with proven mentoring and leadership capabilities.
• Full understanding of NACOSS requirements across all disciplines.
• Product specific qualifications e.g. Lenel / CCURE to a highly experienced level.
• Security clearance (SC) and willingness to obtain DV clearance and other site-specific vetting if required.

Benefits

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
• 25 days annual leave plus local bank holidays
• Company pension
• Private healthcare
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance