Hybrid Manager, Safe Water Operations

at Evidence Action

• Job title: Manager, Safe Water Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Python, Tableau
• Location requirements: Hybrid, Delhi, India

About the role

• Manager for systems integration and monitoring in Safe Water Operations at Evidence Action. Overseeing integration with government systems and leading process improvements across multiple states in India.

Responsibilities

• Map, evaluate, and develop integration strategies to align our tools, systems, and dashboards with state and national government platforms for monitoring water quality, infrastructure, and treatment device performance.
• Lead the design of state-specific monitoring, tracking, and reporting mechanisms tailored to each state's capacity, technical understanding, and government requirements.
• Ensure compliance with government reporting requirements and facilitate smooth data exchange between our internal systems and government platforms.
• Map end-to-end program processes, identify gaps and redundancies, and drive continuous improvement across Safe Water operations.
• Manage all program trackers, dashboards, and data systems, ensuring accuracy, reliability, and optimization across deployment, O&M, and performance metrics.
• Develop and maintain SOPs, process documentation, and compliance frameworks that ensure consistency and scalability across states.
• Drive automation initiatives across systems and processes to reduce manual effort, improve data accuracy, and enhance operational efficiency.
• Create and maintain government-compliant dashboards using Power BI and other tools, aligned with state and national reporting requirements.
• Establish data quality assurance processes and implement technology solutions for streamlined data collection, validation, and reporting.
• Coordinate with state PMU teams, field teams, internal stakeholders, and external consultants on system assessments, integrations, and process improvements.
• Lead and mentor a team of 3-4 professionals responsible for tracker development, data management, process documentation, and system optimization.
• Build technical capacity within the team on tools such as Power BI, Excel, and SurveyCTO, and provide regular reporting to leadership on system performance and integration milestones.

Requirements

• Graduate degree in Engineering, Data Science, Statistics, Management, or a related field
• 5+ years of experience in systems management, process improvement, data management, or MIS roles, preferably in the development sector, government programs, or fast-paced operational environments
• Proven experience in dashboard development and data visualization using tools such as Power BI, Tableau, or similar platforms
• Strong proficiency in Excel, Google Sheets, and database management systems, with demonstrated ability to build complex trackers, reporting frameworks, and data quality assurance processes, and produce detailed reports and presentations
• Experience with data collection tools such as SurveyCTO, KoboToolbox, or similar platforms
• Demonstrated ability to map, evaluate, integrate, and improve systems and processes across organizational and government contexts, including driving automation initiatives
• Proven ability to lead and mentor teams, including building capacity on data management tools and processes
• Experience in creating SOPs, process documentation, and compliance frameworks for operational programs
• Excellent analytical and problem-solving skills with strong attention to detail
• Willingness to travel up to 30% of the time for state consultations, system implementation, stakeholder engagement, and program reviews
• A master's degree in Management, Engineering, or Data Analytics, or a relevant advanced certification
• Experience designing and implementing system integration strategies between organizational and government platforms, including familiarity with programs such as Jal Jeevan Mission or similar water/sanitation initiatives and their reporting and compliance requirements
• Knowledge of Python, GitHub, or similar tools for advanced data processing and automation, along with experience scaling data systems across multiple geographies with varying technical capacities
• Background in process improvement methodologies such as Lean or Six Sigma
• Prior experience working in development, public health, or WASH sectors with government compliance and reporting responsibilities

Benefits

• Comprehensive health insurance with IPD and OPD provisions,
• Life and Accidental insurance
• PF, ESIC and Gratuity as per statutory requirements
• Mental and physical well-being benefits
• Learning and Development benefit
• Generous leave
• Avenues for engagement and recognition