Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
About the role
- Trading Customer Support Agent assisting clients via e-mail and live chat at EveryMatrix. Processing bets, resolving issues, and ensuring customer satisfaction from Bucharest office.
Responsibilities
- Assist clients via e-mail and live chat.
- Check and process bets and settle matches according to company policy.
- Investigate issues related to missing matches or results.
- Create activity reports.
- Add missing matches, tournaments, and participants.
- Check and update the information provided to clients.
- Perform job shadowing with more senior colleagues to learn best practices and procedures.
- Solve customer issues efficiently and accurately, ensuring high levels of customer satisfaction.
- Develop a basic understanding of OddsMatrix betting rules and Microsoft Excel.
Requirements
- Availability to work in shifts (09:00-17:00; 17:00-01:00, 01:00-09:00) and weekends (2 weekends per month).
- Advanced English skills, both written and spoken.
- Proficiency in MS Office Suite (especially Excel).
- Willingness to learn quickly and ask questions when needed.
- Strong problem-solving skills, with the ability to diagnose and resolve issues.
- Ability to work well under pressure and manage time effectively.
- Good writing skills to craft informative and concise communications.
Benefits
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Amazing office space complete with its own pool and gym.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.