Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
About the role
- Trading Customer Support Agent assisting clients via e-mail and live chat at EveryMatrix. Processing bets, resolving issues, and ensuring customer satisfaction from Bucharest office.
Responsibilities
- Assist clients via e-mail and live chat.
- Check and process bets and settle matches according to company policy.
- Investigate issues related to missing matches or results.
- Create activity reports.
- Add missing matches, tournaments, and participants.
- Check and update the information provided to clients.
- Perform job shadowing with more senior colleagues to learn best practices and procedures.
- Solve customer issues efficiently and accurately, ensuring high levels of customer satisfaction.
- Develop a basic understanding of OddsMatrix betting rules and Microsoft Excel.
Requirements
- Availability to work in shifts (09:00-17:00; 17:00-01:00, 01:00-09:00) and weekends (2 weekends per month).
- Advanced English skills, both written and spoken.
- Proficiency in MS Office Suite (especially Excel).
- Willingness to learn quickly and ask questions when needed.
- Strong problem-solving skills, with the ability to diagnose and resolve issues.
- Ability to work well under pressure and manage time effectively.
- Good writing skills to craft informative and concise communications.
Benefits
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Amazing office space complete with its own pool and gym.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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