Hybrid Business Process Analyst

at EveryMatrix

• Job title: Business Process Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SDLC
• Location requirements: Hybrid, Lviv, Ukraine

About the role

• Middle Business Process Analyst coordinating internal department processes and designing new processes for EveryMatrix, an iGaming software provider in Lviv or Kyiv.

Responsibilities

• Coordinates and monitors internal department processes to identify solutions or make referrals.
• Leads new process designs.
• Facilitate discovery meetings and workshops with department subject matter experts and stakeholders.
• Interprets complex data and business metrics for relevant stakeholders.
• Create and maintain detailed process documentation, including process flows, procedures, and policies.
• Manages all audit requests.
• Aligns the processes & policies according to ITIL, ISO, and other standards.
• Design, monitoring and reporting of process metrics, and in addressing any issues that may arise.

Requirements

• 2+ years of experience as a Business Analyst, with a strong focus on business process design, analysis, and optimization.
• Proven ability to create and interpret BPMN diagrams, process flowcharts, and process mapping documentation.
• Solid understanding of the Software Development Life Cycle (SDLC), continuous improvement methodologies, and industry standards such as ITIL and ISO.
• Experience with Atlassian products (Jira, Confluence, etc.) is a strong advantage.
• Excellent analytical, problem-solving, and stakeholder communication skills.
• Fluency in English (written and spoken).
• Ability to work effectively in a team and independently.

Benefits

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• 3 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance.
• Corporate English lessons.
• Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
• Our office perks include on-site massages and frequent team-building activities in various locations.