Hybrid Senior Service Manager

at EUROPEAN DYNAMICS

• Job title: Senior Service Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Brussels, Belgium

About the role

• Senior Service Manager ensuring quality in IT service management for a major client in Brussels. Managing project performance and engagement with service providers for optimized service delivery.

Responsibilities

• Regular review and assessment of the managed services to identify areas for improvement and optimization;
• Regular review of the achieved versus contractually defined targets, including the calculation of deviation from the target and, if applicable, calculation of the liquidated damages;
• Collaborative planning and decision-making with the managed service company to ensure that the services are designed and implemented to meet business requirements;
• Monitor the performance of the projects delivered;
• Manage diverse projects related to the day-to-day operations of the unit;
• Participate in and coordinate project meetings and related activities;
• Ensure quality of project documentation, meeting minutes, and other relevant documents and deliverables.

Requirements

• Master’s degree in IT combined with relevant IT professional experience of 15 years;
• Minimum 5 years of experience managing IT service outsourcing (or managed services) contracts and associated contract performance for large IT infrastructure services provided to public sector organizations / EU institutions / large private companies;
• Minimum 5 years of experience in management of the contract lifecycle (e.g. integration of new services in the contracts, preparation of renewals of contracts and contract amendments);
• Minimum 5 years of experience in contract performance management;
• Minimum 5 years of experience in IT service management – including the definition of new services with the appropriate parameters, review and reporting, negotiations with the managed service provider and customers;
• Minimum 5 years of experience in ensuring that the managed service provider has properly documented and is applying ITIL processes (e.g. Incident, Problem, Change, Request, Availability Management, etc.);
• Minimum 5 years of experience in project and program management;
• The following certifications are mandatory: PM2 (Project Management methodology) certification and ITIL Foundation certification;
• A security clearance valid at the level of SECRET UE/EU SECRET is required;
• Excellent command of the English and French language.

Benefits

• If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: **(19876/04/2026).**
• We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
• You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
• **EUROPEAN DYNAMICS (****www.eurodyn.com****) **is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
• As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion*
• **EUROPEAN DYNAMICS (ED)** adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.