Key Account Manager enhancing sales of implants and aesthetic solutions in women’s health. Collaborating with partners to maximize product impact and improve customer service.
Responsibilities
Maximizing sales and profit through the sale of implants and related products and solutions against the agreed sales plan.
Conduct operations of the sales role in line with internal procedure as well as external regulatory guidelines.
Strong understanding of the operation of our products, features and benefits.
You must have an understanding of the market and the competition so that you can explain how our products are superior.
Assist in the build and development of our brand locally, in line with the global marketing strategy
Communication with Supply Chain for the correct supply of promotional materials
Tracking pending orders and offering substitutions to customers.
Review together with customer Care orders received from customers and resolve any discrepancies.
Communicate to Customer Care any special conditions of an order or a customer so that it can process orders in accordance with our terms and conditions of payment and orders are sent in a timely and appropriate manner to customers.
Work closely with Marketing to meet and exceed internal and customer expectations.
Report field visit accurately working on providing insights to the territory manager in order to get orientations
Segment his customers in several categories with very detailed information
Point of contact of his customers when it comes to providing the best possible service for any kind of issues the surgeon might have
Be a business partner for his customer to help him grow his activity and revenue
Go in the operating room with customers to create strong relationship, understand their needs and providing helpful advices when using our products.
Requirements
Minimum 4 years of experience in the area of sales in the implants / aesthetics industry.
You must be influential, courteous and have good discussion making skills.
Ability to develop, maintain and strengthen relationships with other people both inside or outside the organization
Native or C2 in German, and proficient or C1 in English
Be located in Hamburg region and have availability to travel
Ability to work in teams.
Problem solving mentality and proactively addresses work-related problems.
Ability to perform multiple tasks due to priorities and opportunities that are constantly changing.
Strong verbal, written and listening communications skills
Strong presentation skills.
Strong ability to follow up and execute
Sense of priority and good organizational skills
Ability to work with CRM
Used to work with reports of field visit, segmentation and sales force effectiveness kpis
Customer Service oriented person
Ability to reply fast to emergencies and problem solving capacity
Ability to sell but also to offer business solutions to his customers.
Benefits
Interesting & competitive compensation plan
Hybrid work (visits to office will be in minimum and spaced quantities)
Pension scheme
Health insurance and Life insurance
Car allowance
30 days of annual vacation
Birthday day off
Health & Wellbeing; reimbursement of up to 400 EUR per year for health & wellbeing activities
A lot of autonomy & freedom
Employee assistance program (EAP) this service offers you and your family support with any work or personal issue, including short-term professional counselling and connecting you to local resources to help you manage emotional, practical or physical needs.
Working for a thriving multinational that is financially very healthy & growing fast
Working in an international environment with different cultures
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