Insurance Operations Lead overseeing insurance workflows and driving process improvements using emerging technologies. Collaborating with stakeholders to deliver efficient and compliant insurance operations.
About the role
- Customer Operations Team Member supporting customer needs and energy services at Electric Ireland. Join a dynamic team driving innovation and service excellence in the energy sector.
Responsibilities
- Ensuring accurate and timely issue of invoices to customers
- Support in the delivery of Team KPI’s, providing reporting, analysis as required
- Managing the registration of customer accounts in Electric Ireland database
- Maintaining the integrity of the customer database
- Work with team to identify and implement Continuous Customer Improvement business process
- Driving ongoing process efficiency & customer service improvement
- Provide excellence in customer service delivery, supporting the prompt resolution of customer queries
Requirements
- 12 months + experience in a customer care role
- Fluent English both written & verbal skills
- Strong problem solving & communication skills
- Ability to work in an exciting dynamic environment with high level of autonomy and accountability
- Result driven with a strong work ethic and a “can-do” attitude
- Business acumen and data driven decision making
- Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office environment
- Experience in MS Office packages in particular Excel
- Proficiency in the use of SAP or equivalent is desirable
- Customer Care Qualification and/or IT Qualification desirable
- 3rd level education
Benefits
- Opportunity to lead Ireland’s transition to net zero carbon future
- Progressive, hybrid working model
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manager leading the design and support of Sales Operations CRM/PRM projects at Ricoh. Responsible for system administration and cross - functional collaboration to enhance dealer business technology.
DevOps Engineer Intern assisting in software delivery pipelines and deployment processes at Credibly. Gaining practical experience in cloud platforms and collaborating with experienced teams.
Operations Analytics intern at Credibly, analyzing data for insights and automating processes. Involves design, build, and maintenance of dashboards to track business performance.
Process Associate responsible for managing customer documentation and operational requirements in the logistics domain. Ensuring timely delivery and compliance in a global team environment.
Assistant Operations Manager overseeing meter reading services and operations at Bermex, Inc. Key responsibilities include managing operations, supervising staff, and ensuring customer satisfaction.
Operations Coordinator responsible for assisting the Client Operations Manager with projects, monitoring fieldwork, reporting, and invoicing clients.
Operations Analyst at Bank of America analyzing and resolving daily business issues through reporting and trend identification. Building procedures and supporting continuous improvement in banking operations.
Process Improvement Facilitator specializing in process analysis and continuous improvement techniques. Collaborating with stakeholders to enhance operational efficiency and embed improvement practices.
Intern assisting in advertising operations for healthtech company Memed. Engaging in media placement and campaign management while learning industry tools and practices.