Operations Analyst Supervisor managing a team of analysts for Energy Trust of Oregon. Responsible for data support, workflow improvement, and team development in a hybrid setting.
About the role
- Customer Operations Team Member supporting customer needs and energy services at Electric Ireland. Join a dynamic team driving innovation and service excellence in the energy sector.
Responsibilities
- Ensuring accurate and timely issue of invoices to customers
- Support in the delivery of Team KPI’s, providing reporting, analysis as required
- Managing the registration of customer accounts in Electric Ireland database
- Maintaining the integrity of the customer database
- Work with team to identify and implement Continuous Customer Improvement business process
- Driving ongoing process efficiency & customer service improvement
- Provide excellence in customer service delivery, supporting the prompt resolution of customer queries
Requirements
- 12 months + experience in a customer care role
- Fluent English both written & verbal skills
- Strong problem solving & communication skills
- Ability to work in an exciting dynamic environment with high level of autonomy and accountability
- Result driven with a strong work ethic and a “can-do” attitude
- Business acumen and data driven decision making
- Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office environment
- Experience in MS Office packages in particular Excel
- Proficiency in the use of SAP or equivalent is desirable
- Customer Care Qualification and/or IT Qualification desirable
- 3rd level education
Benefits
- Opportunity to lead Ireland’s transition to net zero carbon future
- Progressive, hybrid working model
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
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