Premier Support Engineer delivering high - quality technical support for strategic Premium Vista ERP customers. Collaborating with cross - functional teams to resolve product issues and enhance customer satisfaction.
EA
Hybrid Technical Support Specialist – Fire, Access Control, Nederlands, Franstalig
Posted last week
About the role
- Technical Support Specialist providing pre-sales and post-sales support for fire detection and access control solutions. Collaborating with customers, internal teams, and suppliers for high-quality service.
Responsibilities
- Beantwoorden en oplossen van technische vragen over onze brand- en toegangscontroleoplossingen.
- Ondersteunen van klanten via e-mail en telefoon, met focus op snelle en kwalitatieve service.
- Samenwerken met interne en externe salesteams en hen voorzien van technisch advies.
- Registreren van alle interacties en activiteiten in het CRM-systeem.
- Afstemmen met leveranciers voor complexe technische vraagstukken.
- Geven van productdemonstraties en technische trainingen aan klanten en partners.
- Ondersteunen op locatie bij productimplementaties en het identificeren en oplossen van storingen.
- Meewerken aan de evaluatie van nieuwe producten en het delen van technische feedback met Categorie Management.
Requirements
- Ervaring binnen de beveiligingsbranche (brand of toegangscontrole is pré).
- Sterke communicatieve vaardigheden in zowel het Nederlands als het Frans.
- Een gedreven, proactieve houding: je neemt initiatief, denkt mee en pakt problemen zelfstandig op.
- Woonachtig in de regio Loppem of Breda, of bereid om enkele dagen per week te reizen.
- Een klantgerichte, dienstverlenende houding en een professionele, ondernemende mindset.
- Nauwkeurigheid in documentatie en een gestructureerde manier van werken.
Benefits
- Extensive customer facing experience
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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