Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
EA
Hybrid Customer Service Associate II
Posted 2 weeks ago
About the role
- Customer Care team member at ADI Global Distribution providing world-class customer service. Responding to inquiries and assisting customers in a fast-paced work environment.
Responsibilities
- Provide every customer with world-class customer service
- Respond to customer inquiries via incoming phone calls
- Assist customers with account inquiries, placement of orders, returns, quotes, etc.
- Exhibit understanding of Resideo products, systems, and procedures
- Listen attentively to customer needs and concerns
- Ability to accurately input customer data and leave detailed notes
- Ability to utilize resources and multi-task through them as needed
- Must be able to pick up new technologies quickly and have a keen eye for detail
- Meet expectations in monthly KPIs identified by organization
- Must be able to meet required schedule adherence guidelines as identified by organization
Requirements
- Strong verbal and written communication skills
- 1+ Year Customer Service
- Must be able to work full-time hours between 8a-8pm ET
- Experience using Microsoft Office Products
- Epicor Prophet 21 Experience
- Salesforce Experience
- Bilingual abilities is a plus
Benefits
- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- Four weeks parental leave without using vacation time
- Team member discounts on company products and other retail/service providers
- Monday to Friday working hours - no weekends
- Opportunity to progress within a global business
Job title
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