Hybrid Lab Manager

at Envista Holdings Corporation

• Job title: Lab Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: iOS
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Lab Manager for Nobel Biocare driving sales and customer relations across BC and AB. Expert in digital workflows in dental/medical devices with travel required.

Responsibilities

• The Lab Manager is an expert in end-to-end clinical workflows (from image acquisition to surgical treatment, to final restorative execution) and uses this expertise to meet or exceed territory sales goals through solution selling.
• forms deep customer relationships throughout the customer journey (pre- and post-sale) by influencing the requests of the portfolio by the clinician and the ordering of the consumables by the laboratory.
• Achieve and exceed sales quotas within assigned territory.
• Support and accelerate growth of the Nobel Biocare Procera and restorative portfolio inclusive of our digital innovations, through market penetration strategy across designated region.
• Develop and implement a sales plan for partner customers and competitive targets, accessing their needs and characteristics in order to grow business and increase market share.
• Identify and maintain regular contact with prospective customers; develop and implement creative strategies aimed at converting these prospective customers from competition to a new customer driven by digital platforms.
• Assess and manage sales funnel to drive quota achievement and planning accuracy.
• Partner with local Nobel sales teams to identify new/existing customer opportunities.
• Build and lead personalized, customer presentations after assessing practice needs.
• Develop and implement a multi-quarter sales plan that is aligned with territory and region goals.
• Assess and communicate territory sales trends and coordinate countermeasures where needed.
• Become Technical and Clinical subject matter experts of Envista digital solutions, including but not limited to: DTX Studio, 3Shape, exocad, X-Guide, IOS, 3D Printing, and Prosthetics.
• Study competitive and adjacent products, technologies, clinical studies, industry trends, and other general information of interest to customers.
• Regularly review data in CRM and other tools to identify and pursue new opportunities.
• Support DSO/Institutional customers with prosthetic business via Procera Complete.

Requirements

• Bachelors’ Degree highly preferred
• 3-5 years of sales experience within dental/medical device; 3+ years of digitally oriented medical device sales experience (e.g. capital equipment/software, and/or prosthetic and laboratory sales)
• Valid Driver's License and acceptable driving record
• Overnight travel – 3-4 times per month; 2-3 days at a time
• Experience working with and extensive knowledge of digital workflows within dentistry, especially dental implantology highly preferred
• Successful track record of prosthetics, implant, CAD/CAM sales and full arch digital workflow
• Proficiency with and/or willingness to learn Microsoft Office Suite/ Microsoft Dynamics CRM
• Strong verbal / written communication and interpersonal skills
• Demonstrated ability to digest, to comprehend, and verbalize highly technical product and clinical information related to company and industry products
• Team player who can work independently
• Advanced negotiation, presentation and closing skills – strong ability to influence others
• Experience with CAD/CAM dental application/materials in a sales or technical environment
• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of sitting in a company vehicle between appointments/prospects
• Must be able to lift 15 pounds at times
• Must be able to travel

Benefits

• Frequent travel including some nights/weekends for contact with existing and potential customers
• Work trade shows / customer marketing & education events