Public Benefit Specialist responsible for interviewing uninsured patients for Medicaid eligibility. Assisting with application processes and ensuring timely billing at Ensemble Health Partners
Responsibilities
Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit
Assists with application processes to facilitate accurate and appropriate submissions
Follows-up on submitted applications to insure timely billing or adjustment processing
Reviewing all referred uninsured/under-insured patients for program eligibility opportunities
Effectively communicating with the patient to obtain documents that must accompany the application
Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting
Documenting all relevant actions and communication steps in assigned patient accounting systems
Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors
Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates
Requirements
1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues
Understanding of Revenue Cycle including admission, billing, payments and denials
Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
Knowledge of Health Insurance requirements
Knowledge of medical terminology or CPT or procedure codes
Patient Access experience with managed care/insurance and Call Center experience highly preferred
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