Total Loss APD Manager leading claims team at Germania Insurance, managing total loss claims performance and mentoring field team members.
About the role
- Manager of Patient Access overseeing operations in admitting, registration, and financial services. Leading staff training, customer service improvement, and departmental performance in healthcare management at Ensemble Health Partners.
Responsibilities
- Responsible for planning, developing, organizing, and managing the Patient Access department
- Responsible for performance and effectiveness of these department(s)
- Coaching and development of all staff performing these functions
- Implementing short and long-term plans and objectives to improve customer service and collect quality information
- Provide leadership and contribute to the revenue cycle and organizational goals
- Works closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market
- Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments
- Develops and manages departmental staffing needs
- Prepares monthly reports as requested
- Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction
- Coordinates employee work schedules to provide adequate daily staffing coverage
- Collects, interprets and communicates performance data using various tools and systems
Requirements
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
- Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities, therefore requiring great skills in prioritization
- Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
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