Total Loss APD Manager leading claims team at Germania Insurance, managing total loss claims performance and mentoring field team members.
About the role
- Manager of Patient Access overseeing patient access department and healthcare revenue cycle management operations. Responsible for coaching staff and improving customer service and quality information collection.
Responsibilities
- Responsible for planning, developing, organizing, and managing the Patient Access department.
- Coach and develop all staff performing these functions.
- Implement short and long-term plans and objectives to improve customer service and collect quality information.
- Provide leadership and contribute to the revenue cycle and organizational goals.
- Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies.
- Manage the operations for the admitting, registration, and financial services departments.
- Develop and manage departmental staffing needs.
- Prepare monthly reports as requested.
- Establish departmental goals with the staff to optimize performance and meet organizational goals.
Requirements
- Certified Revenue Cycle Representative (CRCR) certification
- Certified Healthcare Access Manager (CHAM) certification
- Minimum 2 – 3 year’s management experience in healthcare industry
- Patient Access experience with managed care/insurance or call center preferred
- Experience with Microsoft a must
- Ability to balance numerous priorities, therefore requiring great skills in prioritization
- Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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