Hybrid Project Manager – Commercial

at Energy Trust of Oregon

• Job title: Project Manager – Commercial
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,200 - $87,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Portland, United States

About the role

• Project Manager coordinating small business offerings at Energy Trust of Oregon. Collaborating cross-sector to enhance program design and delivery while ensuring quality and efficiency.

Responsibilities

• Coordinate with Program Managers to manage components of offers designed to engage small business customers. Track and report on annual goals and deliverables for the small business offerings, ensuring intent of offerings are met and customer service standards are applied.
• Oversee work of program implementation contractors in support of program initiatives and approved projects, exercising delegated authority.
• Facilitate collaboration across teams and offers to support transparent communication, positive working relationships, and consistent customer experience.
• Work with Program Managers to identify and oversee proactive quality management strategies to ensure that program policies and technical standards are up to date and relevant to the marketplace.
• Coordinate program enhancement initiatives, applying best practices for project management and quality assurance, bringing in other resources from around the organization as needed to ensure efforts meet internal and external financial, audit, equity, evaluation, and public communication requirements.
• Contribute to program strategy development as directed by Program Managers.
• Support program design efforts and Requests for Proposal as needed.
• Support trade ally contractor relationships with Energy Trust and program implementers.
• Coordinate with internal teams and implementation contractors to ensure timely resolution of customer and trade ally complaints.
• Work with operations teams to ensure appropriate tracking of small business participation and use data to improve program design. Coordinate with marketing staff and ensure program materials and website content are kept up to date.
• Coordinate with internal and external outreach staff to maintain open lines of communication and collaboration, including scheduling and facilitating regular cross-team meetings.
• Maintain positive and streamlined customer experience by ensuring offers are coordinated in outreach, marketing, and customer communication.
• Support outreach by attending relevant events and presenting program offerings in public settings.
• Respond promptly and professionally to inquiries from customers and contractors.
• Maintain accurate and organized records of project information.
• Perform all functions of the job in a safe manner.
• Perform other job-related duties as assigned.

Requirements

• Bachelor’s degree in communication, engineering, science, race and ethnicity studies, economics, urban planning/community development, or other relevant subject, or equivalent professional experience.
• Three years of experience managing projects, contracts, and/or program initiatives from initiation to completion.
• Excellent interpersonal communication skills and writing abilities.
• Time-management capacity to meet deadlines while balancing competing priorities.
• Ability to manage implementation contractors, building relationships and keeping deliverables on track and within scope.
• Demonstrated ability to collaborate within and lead multidisciplinary, cross-functional teams.
• Proactive and transparent communication approach to progress, risks, and changes.
• Experience or interest in applying an equity lens to decision making.
• Customer service skills.
• Strong knowledge of Microsoft Excel, PowerPoint and Word software applications.
• Demonstrated success integrating equity principles into projects and programs
• Familiarity with the energy efficiency industry
• Understanding of small businesses and their operations
• Technical aptitude and/or understanding of energy efficiency technologies
• Experience with energy efficiency measure development
• Familiarity with project management software such as Smartsheet or Asana

Benefits

• Health/dental/vision insurance
• Employer sponsored and paid life/disability
• 401(k) with a company contribution of 6% of your salary after 90 days of employment
• TriMet pass
• Access to health and dependent FSA/HSA accounts
• Generous paid vacation, holidays and sick days
• Paid volunteer hours
• Employee assistance program
• Career advancement opportunities
• Great colleagues and culture
• Flexibility to work from home and/or an office space at the Portland, OR location
• Work from home laptop provided