User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
About the role
- Technical Support Engineer III resolving complex customer issues at Energy Solutions. Managing a high volume of complex cases and serving as a trusted technical advisor.
Responsibilities
- Manages a high volume of complex cases while balancing urgent escalations
- Coordinates cross-team resources to accelerate resolution for critical issues
- Managing and maintaining infrastructure, networks, servers, and software applications
- Collecting, storing, managing, and analyzing large volumes of data
- Automating routine and manual business processes using software solutions
- Serve as a trusted technical advisor translating complex technical findings
- Guide and mentor Junior Technical Support Engineer
Requirements
- Minimum 8 years of experience in a software product support role
- Experience supporting Cloud and API applications
- Intermediate/Advanced experience with Python scripting
- Proven ability to execute database data queries and updates
- Excellent communication and customer service skills
- Proven experience of training and mentoring junior staff
Benefits
- Health insurance
- Retirement plans
- Employee Stock Ownership Plan (ESOP)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.
Experienced Fleet Support Analyst at Boeing analyzing data and supporting Supply Chain decisions. Collaborating with team members to visualize performance metrics and recommend improvements.
Support Engineer aiding Passbolt customers with troubleshooting and maintaining documentation. Handling technical issues and contributing to user discussions and product development.
Tech Support Engineer addressing technical issues for KLA equipment, assisting field engineers and collaborating with specialists for solutions. Travel required within the region and worldwide for escalated issues.
Endpoint Support Technician role providing operational support of endpoint devices. Collaborating with engineering teams and troubleshooting IT - related problems to enhance user experience.