Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
About the role
- Technical Support Engineer III resolving complex customer issues at Energy Solutions. Managing a high volume of complex cases and serving as a trusted technical advisor.
Responsibilities
- Manages a high volume of complex cases while balancing urgent escalations
- Coordinates cross-team resources to accelerate resolution for critical issues
- Managing and maintaining infrastructure, networks, servers, and software applications
- Collecting, storing, managing, and analyzing large volumes of data
- Automating routine and manual business processes using software solutions
- Serve as a trusted technical advisor translating complex technical findings
- Guide and mentor Junior Technical Support Engineer
Requirements
- Minimum 8 years of experience in a software product support role
- Experience supporting Cloud and API applications
- Intermediate/Advanced experience with Python scripting
- Proven ability to execute database data queries and updates
- Excellent communication and customer service skills
- Proven experience of training and mentoring junior staff
Benefits
- Health insurance
- Retirement plans
- Employee Stock Ownership Plan (ESOP)
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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