Client Success Account Manager responsible for client service and product support at CBIZ. Managing technical issues and ensuring client satisfaction with Centrally HR product.
About the role
- Account Manager focusing on expansion for AI infrastructure provider in London. Managing UK and European customer accounts with a strong emphasis on building relationships and growth strategies.
Responsibilities
- Own and grow a portfolio of UK/EU?? customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers’ technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help shape post-sales and expansion processes in a fast-growing GTM organisation
Requirements
- 2+ years in account management, customer success, or post-sales roles in B2B SaaS
- Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
- Able to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Comfortable in a fast-moving, high-growth startup environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure
Benefits
- Competitive salary, commission, and equity in a high-growth startup
- Strong in-person culture — most of the team works from our London office 3+ days/week
- 25 days annual leave + UK public holidays
- Annual learning & development budget
- Travel for customer visits, events, and conferences across the UK and Europe
- Company lunches twice a week
- Monthly socials & bi-annual team offsites
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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