Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Registered Retirement Representative responsible for answering inquiries about retirement plans. Processing transactions and guiding participants through financial systems as part of customer service.
Responsibilities
- Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions
- Process financial transactions upon request of callers.
- Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines.
- Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans.
- Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
- Overtime may be required based on business need.
Requirements
- Associate degree in business or related field preferred
- With no degree, an additional one to two years directly related experience is required
- 1 year of customer service experience, preferably in a financial service-related field
- FINRA Series 6 and Series 63 required
- FINRA fingerprinting required
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
Benefits
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
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