Social Experience Program Manager overseeing customer engagement on social media platforms. Managing inquiries, escalations, and collaborations with support teams for issue resolution.
About the role
- Staff IT Business Systems Analyst supporting and enhancing critical systems for Manufacturing Operations using Oracle and third-party applications.
Responsibilities
- Provide production support for Manufacturing Operations systems, ensuring high availability and timely resolution of issues
- Support, maintain, and monitor Oracle applications, including Oracle APEX, used across manufacturing and operational areas
- Troubleshoot functional and technical issues within Oracle and integrated third‑party manufacturing systems
- Collaborate with manufacturing, production, quality, and supply chain teams to understand business processes and system usage
- Analyze incidents, service requests, and enhancement needs, documenting findings and solutions clearly
- Use basic SQL queries to investigate data issues, validate transactions, and support troubleshooting activities
- Participate in system enhancements, minor developments, and configuration changes following established change management processes
- Coordinate with global IT teams, vendors, and internal stakeholders to resolve complex or cross‑functional issues
- Create and maintain functional documentation, procedures, and user guides
- Ensure compliance with IT standards, security policies, and manufacturing operational requirements
Requirements
- A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience
- Experience working as an IT Business Systems Analyst, Application Support Analyst, or in a similar role
- Hands‑on experience supporting Oracle applications; exposure to Oracle APEX is an advantage
- Basic SQL knowledge, including querying, simple joins, and data validation
- Familiarity with manufacturing or production environments, such as MES, shop floor systems, or operational IT solutions
- Strong analytical and problem‑solving skills
- The ability to understand complex business processes and translate them into effective system support and improvements
- Clear and professional communication skills, with the ability to work across diverse stakeholder groups.
Benefits
- At Emerson, we are a global leader in automation technology and software, helping customers in critical industries operate more sustainably while improving productivity, energy security, and reliability.
- We value collaboration, innovation, and continuous learning, and we believe diverse perspectives make us stronger.
- We are committed to providing equitable opportunities, fostering an inclusive environment, and supporting your growth and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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