Senior Quality and Performance Analyst at Localiza&Co focusing on data analysis and operational improvement. Collaborating with various departments to enhance customer experience and drive efficiency.
About the role
- Lifecycle Service Proposal Engineer responsible for quotations and customer support. Optimizing quote to cash service levels at Emerson in Costa Rica.
Responsibilities
- Receive and process customer requests for advance quotes that include T2+, LTSA and multi-BU spare parts.
- Accurately upload request for quote/proposals in the business systems.
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote/proposal they need and at the time they need it.
- Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
- Accurately perform sizing and enter quote/proposals in the business systems. Send quote and other related documentation to the internal/external customers, as required.
- Work directly with service technicians and/or service support team to gather information required to resolve quote issues or to collect missing information at the data entry stage.
- As required, coordinate with other departments/groups, personnel, and technical subject matter experts to have them review and validate the technical requirements of the customer’s request for quotation.
- Perform quote follow up with customer to ensure receipt of proposal, address any questions that they might have and obtain information on purchase order placement.
- Approve spare parts quotations for the proposal team.
- Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures.
- Maintain proficiency and utilize all of business systems required to enter and process quotes.
- Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion. Understand and implement all aspects of Emerson document retention procedures.
Requirements
- Bachelor’s degree: Chemical, Mechanical, Electrical Engineering or any other engineering related fields.
- 2 to 3 Years of Customer service, data entry experience, or other related experience. 0 to 1-year customer service experience within the Flow/Emerson organization.
- 2 to 3 Years of experience in Proposal, Quotation, Project Manager.
- Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.
- Portugueses Proficiency (Written & Oral) Level, minimum must be B2+.
- English Proficiency (Written & Oral) Level, minimum must be B1 (Intermediate).
Benefits
- Employee Assistance Program
- Medical insurance plans
- Flexible time off plans
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Seeking professionals with experience in Processes and Management to join our team at GOL. Embrace challenges in an inclusive and stimulating environment.
Senior Analyst spearheading operational enhancements and performance management in Dotz's collection services. Driving quality and efficiency with expertise in team leadership and stakeholder engagement.
Laboratory Analyst Intern assisting Non - Metals TX - 56 group with sample preparation, analysis, and research. Engaging in practical experiences while collaborating with customers and documenting laboratory procedures.
Internal Controls Analyst at Sonepar supporting the global control program and compliance initiatives. Collaborating with business units to identify control gaps and enhance financial reliability.
Applications Analyst developing applications and optimizing processes for achieving sales and service targets at adidas. Supporting training, project management, and cross - functional collaboration.
Junior Analyst at Yara overseeing production planning and inventory management. Collaborating across logistics, production, and commercial areas for operational efficiency.
Analista Cuentas Clave en Nestlé Professional que realiza seguimiento administrativo y captura de pedidos para clientes. Implicando reportes de ventas y gestión de indicadores.
Technical Benchmarking Analyst supporting market analysis and competitive benchmarking in powertrain systems. Conducting detailed market analysis, review, and technical documentation.
Laboratory Analyst 2 managing metals analysis at Bureau Veritas Laboratories. Focused on quality control, instrumentation operation, and training team members for effective laboratory procedures.