Lead Analyst developing and delivering customer engagement, credit, and pricing strategies for a finance business. Utilizing analytical techniques and collaborating with cross - functional teams to optimize portfolio management.
About the role
- Lifecycle Service Proposal Engineer responsible for quotations and customer support. Optimizing quote to cash service levels at Emerson in Costa Rica.
Responsibilities
- Receive and process customer requests for advance quotes that include T2+, LTSA and multi-BU spare parts.
- Accurately upload request for quote/proposals in the business systems.
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote/proposal they need and at the time they need it.
- Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility.
- Accurately perform sizing and enter quote/proposals in the business systems. Send quote and other related documentation to the internal/external customers, as required.
- Work directly with service technicians and/or service support team to gather information required to resolve quote issues or to collect missing information at the data entry stage.
- As required, coordinate with other departments/groups, personnel, and technical subject matter experts to have them review and validate the technical requirements of the customer’s request for quotation.
- Perform quote follow up with customer to ensure receipt of proposal, address any questions that they might have and obtain information on purchase order placement.
- Approve spare parts quotations for the proposal team.
- Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures.
- Maintain proficiency and utilize all of business systems required to enter and process quotes.
- Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion. Understand and implement all aspects of Emerson document retention procedures.
Requirements
- Bachelor’s degree: Chemical, Mechanical, Electrical Engineering or any other engineering related fields.
- 2 to 3 Years of Customer service, data entry experience, or other related experience. 0 to 1-year customer service experience within the Flow/Emerson organization.
- 2 to 3 Years of experience in Proposal, Quotation, Project Manager.
- Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.
- Portugueses Proficiency (Written & Oral) Level, minimum must be B2+.
- English Proficiency (Written & Oral) Level, minimum must be B1 (Intermediate).
Benefits
- Employee Assistance Program
- Medical insurance plans
- Flexible time off plans
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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