Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Collections Specialist providing collection services through phone and email to achieve Emerson’s goals. Being part of a collaborative finance team in Mandaluyong City, Philippines.
Responsibilities
- Efficiently perform credit and collection activities for Emerson's customers by adhering to the collections' roadmap.
- Identify, validate, and log customer disputes to initiate resolution and escalation.
- Perform initial investigation and communicate findings with the proper owners or resolvers.
- Support workflow to achieve or exceed identified metric goals, such as past-due reduction, cash collection, and dispute management.
- Assist cash application specialists by reviewing received payments and customer remittance advice.
Requirements
- Bachelor’s degree in Business or Finance-related courses.
- 1 year of experience in a collection or accounts receivable role.
- Excellent computer skills with working knowledge of Microsoft Office and SharePoint.
Benefits
- We prioritize providing competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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