Principal Statistical Analyst at Summit Therapeutics conducting statistical programming for oncology trials. Responsible for data analysis, compliance checks, and project management involving statistical activities.
About the role
- Customer Insights & Automation Analyst managing CRM and WFM technology stack. Collaborating on reporting and data insights for Customer Division success.
Responsibilities
- Master and maintain CRM and WFM technology stack (including Virtual Agents, lead management software, etc.). Be the subject matter expert on tech stack systems
- Provide recommendations to enhance tech stack operational efficiencies and innovate user experience based on feedback and insights
- Implement new technology and feature updates from start to finish through collaboration with internal and external clients and across the organization
- Create and publish cutting-edge reporting and dashboards to Customer Division leadership and provide insights and recommendations to business strategies based on data analysis (including platforms such as Salesforce, Tableau, Genesys, PowerBI)
- Stay abreast of industry trends and best practices in channel services and data analysis. Recommend improvements to tools, processes, and strategies based on emerging trends
- Provide channel support to Customer Division teams, such as Sales event/contest setup and documentation and WFM responsibilities, as needed
- Contribute to creating and maintaining documentation procedures and system job aids
Requirements
- Bachelor’s degree in commerce/business or a related area
- Experience in CRM software (Salesforce), Workforce Management software (Genesys) and report visualizing software (Tableau, PowerBI)
- Excellent analytical and investigative skills, ability to identify and interpret trends and propose action plans to rectify errors
- Attention to detail is a must
- Strong problem-solving skills and the ability to think critically
- Proficient with Microsoft Office Suite (Word, Excel, Powerpoint, Sharepoint)
- Intermediate knowledge of coding languages such as SQL, Python, R, is required
- Excellent written and verbal communication skills with the ability to present complex data in a clear and persuasive manner
- Ability to work independently and as part of a team in a fast-paced environment
- Exceptional organization and proven track record of meeting deadlines and delivering on responsibilities
- Someone who listens to diverse perspectives with an empathetic attitude
- A lifelong learner that is performance driven
- Someone who continuously takes initiative and embraces change
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