Document Analyst creating and maintaining automated documents for LexisNexis Legal & Professional. Collaborating in an agile environment to enhance document efficiency through automation.
About the role
- Customer Insights & Automation Analyst managing CRM and WFM technology stack. Collaborating on reporting and data insights for Customer Division success.
Responsibilities
- Master and maintain CRM and WFM technology stack (including Virtual Agents, lead management software, etc.). Be the subject matter expert on tech stack systems
- Provide recommendations to enhance tech stack operational efficiencies and innovate user experience based on feedback and insights
- Implement new technology and feature updates from start to finish through collaboration with internal and external clients and across the organization
- Create and publish cutting-edge reporting and dashboards to Customer Division leadership and provide insights and recommendations to business strategies based on data analysis (including platforms such as Salesforce, Tableau, Genesys, PowerBI)
- Stay abreast of industry trends and best practices in channel services and data analysis. Recommend improvements to tools, processes, and strategies based on emerging trends
- Provide channel support to Customer Division teams, such as Sales event/contest setup and documentation and WFM responsibilities, as needed
- Contribute to creating and maintaining documentation procedures and system job aids
Requirements
- Bachelor’s degree in commerce/business or a related area
- Experience in CRM software (Salesforce), Workforce Management software (Genesys) and report visualizing software (Tableau, PowerBI)
- Excellent analytical and investigative skills, ability to identify and interpret trends and propose action plans to rectify errors
- Attention to detail is a must
- Strong problem-solving skills and the ability to think critically
- Proficient with Microsoft Office Suite (Word, Excel, Powerpoint, Sharepoint)
- Intermediate knowledge of coding languages such as SQL, Python, R, is required
- Excellent written and verbal communication skills with the ability to present complex data in a clear and persuasive manner
- Ability to work independently and as part of a team in a fast-paced environment
- Exceptional organization and proven track record of meeting deadlines and delivering on responsibilities
- Someone who listens to diverse perspectives with an empathetic attitude
- A lifelong learner that is performance driven
- Someone who continuously takes initiative and embraces change
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Due Diligence Analyst reviewing applications to ensure compliance with legal and regulatory requirements for LexisNexis Risk Solutions. Interacting with customers and documenting findings accurately in a production - driven environment.
BCBA delivering evidence - based behavioral health services for children in a hybrid setting. Conducting assessments, developing interventions, and collaborating with interdisciplinary teams in Salt Lake City, UT.
Program Planning Scheduling Analyst at Northrop Grumman focused on master planning and scheduling for aerospace systems. Collaborating with diverse teams to ensure program objectives are met on time.
Financial Analyst assessing credit applications for heavy vehicles at Omni. Analyzing economic - financial information and defining credit limits as per company policies.
Analista responsible for managing real estate contracts at Vivo, ensuring compliance and operational efficiency in São Paulo. Involves negotiations and strategic property management.
Analyst managing capital portfolio for Nutrien's Potash segment, developing reports and supporting project priorities. Collaborating with site teams to ensure capital project success and aligning with strategic objectives.
Analista de Controladoria Pleno at Smurfit Westrock managing internal controls and financial planning processes. Participating in audits and providing actionable insights for business decisions.
Backup Analyst resolving incidents related to mainframe infrastructure and disk subsystems. Working in a collaborative team environment to improve service quality and client interaction in Brazil.
Analista de Produtos Pleno managing and developing product portfolio for Caloi, a leading bicycle company. Collaborating with engineering and conducting market research.