Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Software Support Specialist providing technical support for SaaS and APIs at Elorus. Diagnosing issues and collaborating with users and developers to enhance user experience.
Responsibilities
- Provide technical support to customers via phone, email, and other channels.
- Diagnose and troubleshoot software-related issues.
- Log and track bugs using our internal project management system.
- Collaborate with 1st level support to investigate customer-reported problems.
- Communicate findings and insights to product owners.
- Assist external developers using Elorus public APIs (e.g., https://developer.elorus.com/).
Requirements
- Bachelor’s Degree in Computer Science, Software Engineering, or related field.
- Familiarity with SaaS platforms and REST APIs.
- Experience in a technical support or helpdesk environment.
- Strong verbal and written communication skills in both Greek and English.
- Analytical mindset and strong problem-solving ability.
- Empathetic and customer-focused attitude.
- **Preferred Qualifications**
- Experience working with or supporting APIs.
- Ability to explain technical concepts clearly to various audiences.
- Strong understanding and passion for technology.
- Eagerness to learn and grow in a collaborative environment.
Benefits
- Competitive compensation based on experience.
- Fixed monthly meal allowances.
- Private health insurance.
- Hybrid work model (on-site & remote).
- Access to the latest tools and continuous learning opportunities.
- A modern and supportive workplace culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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