Hybrid Customer Experience Analyst

Posted last week

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About the role

  • Analyst role at Elife in São Paulo, focusing on customer experience and team collaboration for projects. Hybrid work format with responsibilities in operation support and reporting.

Responsibilities

  • Support the team in daily operational activities;
  • Assist communication between RD Saúde and Elife, especially on-site;
  • Help clarify team questions and support training sessions;
  • Assist in preparing weekly, monthly, and campaign reports;
  • Contribute to monitoring basic quality and performance indicators (targets, SLAs, processes, schedules, etc.);
  • Support simple data analysis and learning about strategic thinking;
  • Monitor trends related to customer service and social media tracking;
  • Participate in team meetings and help organize tasks;
  • Contribute ideas for process improvements, simple automations, and identifying bottlenecks;
  • Use the Buzzmonitor platform to support project routines.

Requirements

  • Experience with social media monitoring and customer service;
  • Ability to work in a team and communicate clearly;
  • Organized, responsible, and eager to learn;
  • Availability to work in a hybrid format in São Paulo (SP).

Benefits

  • Dental coverage
  • Childcare assistance
  • Employee discount program
  • Profit-sharing (PLR)
  • Life insurance
  • Health insurance
  • Meal allowance
  • Short day
  • Birthday day off
  • Psychotherapy
  • Partnership with TotalPass
  • Partnership with Fluency

Job title

Customer Experience Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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