Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- Telephonic Nurse Case Manager II at Elevance Health, managing care for members with complex needs. Performing assessments and developing care plans to optimize health outcomes.
Responsibilities
- Ensures member access to services appropriate to their health needs
- Conducts assessments to identify individual needs
- Develops specific care management plan
- Implements care plan by facilitating authorizations/referrals
- Coordinates internal and external resources to meet needs
- Monitors and evaluates effectiveness of care management plan
Requirements
- Requires a BA/BS in a health-related field
- 5 years of clinical experience
- Current, unrestricted RN license in applicable state(s)
- Multi-state licensure required if providing services in multiple states
- Strong clinical background in an acute care hospital setting preferred
- Prior telephonic Case Management experience with a Managed Care Company preferred
- Certification as a Case Manager preferred
- Ability to talk and type at the same time
- Strong critical thinking skills
- Experience with Microsoft Office and ability to learn new computer programs
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- medical, dental, vision, short and long term disability benefits
- paid holidays
- paid time off
- merit increases
- wellness programs
- financial education resources
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