Member Coach Sat Analyst supporting coaching - rich environment for customer care associates at Elevance Health. Monitoring performance and conducting coaching sessions for service quality improvement.
About the role
- Business Information Analyst II analyzing data and reporting on varied business metrics at Elevance Health. Collaborating in a hybrid work environment for operational and data analysis objectives.
Responsibilities
- Analyzes data and summarizes performance using summary statistical procedures
- Develops and monitors testing use cases and analyzes results
- Develops ad hoc reports as needed
- Creates and documents business requirements
- Makes necessary recommendations
- Devises best way to develop appropriate diagnostic and/or tracking data that will translate business requirements into usable decision support tools
Requirements
- Requires a BS/BA degree in related field
- minimum of 2 years related operational and/or data analysis experience
- experience in database structures
- standard query and reporting tools
- any combination of education and experience which would provide an equivalent background
- Create technical project documentation
- Review and develop test use cases
- Analyze test results
- Provide assistance to Project Managers
- Healthcare Industry
- Advanced Excel skills
- Ability to interact with technical and non-technical internal resources
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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